Contacting Pawsability
Dog and Puppy Training and Behaviour Help and Help with Workshops etc:
Phone: 01863 760004
Mobile: 07906173993 (preferred contact please). Opening hours 9-5 Mon-Sat.
Or perhaps you'll find help here in our free dog and puppy training and behaviour notes
Marketing and Sales Contact details:
Sorry, only emails are accepted : Please email here
Please DO NOT PHONE to discuss any help with marketing, google ads, facebook ads, SEO or anything similar, or about business phone rates or anything else. Sorry, but we will put the phone down.
Social Media:
Facebook-behaviour/training: www.facebook.com/pawsability - happy to take puppy and dog training questions here too, for free.
Facebook-diet: www.facebook.com/thegooddogdiet - help with dogs diet and behaviour
Twitter: www.twitter.com/annapaws
Linkedin: www.linkedin.com/company/pawsability
Business Address
Pawsability
Croit Mairi
Kincardine Hill
Ardgay
Sutherland
IV24 3DJ
COOKIES & Your Privacy
Cookies are used to help your web site experience and to help us monitor traffic on the web site for continuous improvement. This is via google analytics code. Google's full privacy policy can be read here.
We also use Addthis for social media likes and shares. Their privacy policy is here.
All purchases on the web site are handled securely by Paypal. Paypal keeps track of your shopping cart once you have selected an item and to store delivery addresses. Their privacy policy is here
Should you ask to join a mailing list, you will be contacted only for the topics that you asked to be notified on. Your mailing information is never shared with anyone else and is deleted after 2 years. We use Mail Chimp - Their Privacy Policy is here and Campaign Monitor - Their privacy policy is here.
Additional GDPR Privacy Policy Information:
We adhere to GDPR rules of privacy.
Your information is shared with no one without your consent (and even then, only with a vet or another behaviourist / trainer).
We do not contact you by any means unless you have explicitly asked to be contacted or we are contacting you regarding an ongoing situation or with some information that will be explicitly helpful to your behaviour programme, such as information on a particularly useful workshop.
A full copy of our privacy statement is available on request - email here.
If you wish to no longer be contacted or you wish all your details to be deleted, please email here.
Regarding the book purchases etc:
We endeavour to post items within 3-8 days of purchase using 1st class royal mail. You will receive an email informing you of when items have been posted. If you don't receive a email - please check your spam and / or please check the email you typed into paypal.
Payment Options
On-line: We accept payment by faster payments. You can also pay using most cards via paypal. It is not necessary to have a paypal account to pay with your credit / debit card. Even if you have a Paypal account, you can still opt to pay without actually logging into Paypal. We simply use Paypal as a card processing system.
Shipping and Dispatch Times.
Orders are posted using Royal Mail and will be dispatched within 3-5 days or ordering. We only have books for sale now.
How do I know the order has been received and dispatched?
You will receive an email from Paypal, (our shopping cart provider), and also from us to confirm that we have received your order and the dispatch information. If you do not receive and email within the day (and there is no out of office notice at the top of the page), then please email us. As you know emails do go astray some times. If you do not receive an email from Paypal, please look in your spam. Please do ensure that you use an accurate and valid email address and keep your paypal account up to date.
So, please specifically check your emails - you will be notified by email as soon as your order has been processed, and this will include information regarding expected shipment. This is not an automatically generated email.
Address verification
On the odd occasion, Paypal cannot verify your address details. This is usually because you've moved recently, or mistyped your address for instance. In this case, we will send you and email asking you to confirm your details, simply to ensure that we are sending the package to the correct address. Again, if you don't hear from us, you may have mis-typed your email - so please contact us.
No fuss Returns Policy :
If you are at all worried or concerned about returning your product, or are un-satisfied in any way with the product, please do contact us and we will be happy to discuss the matter with you.
Postage Details and Costs
UK: We normally use Royal Mail first class post. Usually this takes 1-2 working days to arrive with you after we have posted your order, which we will try to do within 3-5 days. Once goods are posted by us, any delays will be outwith our control.
CURRENCY: All prices are shown in GB Pounds and include VAT (at a rate of 20%).
DELIVERY INFORMATION : Pawsability will try to dispatch your order within 3 working days for all in-stock items. We will let you know as soon as possible if the item is out of stock. Pawsability cannot accept any responsibility for any delays once goods have been posted with the Royal Mail.
DELAYED ORDERS: If your item is not in stock, we will keep you informed about this delay, by email, giving you the option to cancel your order if you would rather not wait. In addition we will email you when your purchase is dispatched.
TAX CHARGES: All orders include VAT.
CREDIT/ DEBIT CARD SECURITY: Your order is completely and securely processed by Paypal. No credit/debit card numbers are stored by Pawsability.
GUARANTEE: Guarantees are based on the manufacturers guarantee.
CONTACT: If you need to reach us, please e-mail the Sales Team, or call us or write to us.
Special Deals / Sale Information
To benefit from any special sales deals etc, please either join us on facebook, or subscribe to our news here.
Disclaimer
Pawsability endeavours to ensure that the information provided on the web site is kept as up to date and accurate as possible. However, we accept no responsibility for the accuracy, omission or misinterpretation of any material contained within these pages.
We also aim to provide you with additional helpful products, services and information provided by other companies. Again, however, we cannot accept any responsibility for the actions or in-actions of these companies or individuals, linked to from the Pawsabillity web site. We do however, ask these businesses or people to adhere to the following Code or Practice -
Their business is carried out in a responsible, ethical and caring manner.
They will not knowingly cause avoidable psychological or physical distress or damage to pets or their owners. Where there is a risk of such occurring, they must fully explain the risks to the clients to enable them to make an informed decision.
They maintain a professional standard and respect the viewpoint and independence of others.
Anna Patfield, Pawsability, Jul 2024